FAQs & Policies

Frequently Asked Questions


Each vehicle can be rented for up to 30 days at a time. If you want to rent for longer than that, we will simply need you to check the vehicle back in at 30 days and re-rent it. We don’t do this to be a pain. Rather, our insurance requires it of us.

We accept most major credit cards. If you need to pay via different means (e.g., Venmo, actual paper money), let us know and we will try to accommodate you.

The biggest differences are: 1) charging and . . . yep, charging. Oh, and EVs are generally a lot more fun to drive. But back to charging. While there are thousands and thousands of charging stations across the country, charging is still not as easy or quick as putting gasoline in a traditional car. You have to be a bit more conscious of driving range and where you are going to charge, especially in cold weather.

You have several options: (1) Tesla-branded Superchargers, found mostly along major roadways to help you get through your road trip; (2) Tesla Destination Chargers, which are mostly found at hotels and restaurants (many of which require you to be a customer to use); (3) other charging networks, like ChargePoint, Electrify America, and SEMA Connect, among others; (4) plugging into a wall outlet. Other than wall outlets, the PlugShare app is very useful for finding chargers of all kinds.

Most of our guests use Tesla’s Superchargers, which are the fastest way to charge. Superchargers usually take between 20 and 45 minutes to charge a Tesla. Tesla’s Supercharger network is also usually the most convenient because they are also usually located near conveniences, like restaurants. We get billed by Tesla automatically for your Supercharger use and will charge your credit card on file after your trip ends. There is no way for you to pay Tesla directly at this time.

Tesla’s Destination Chargers, often found at hotels and restaurants, take much longer to charge a vehicle—on the order of 5 – 10 hours. These are often free, but often only for patrons of the establishments hosting them.

Other charging networks can be found in many, many places. These charges tend to be even slower—more like 5 – 15 hours for a full charge. This is very useful for overnight charging, but not very helpful for on-the-go charging. Some of these chargers are free; many are not. Again, the PlugShare website and app are both very helpful, particularly for locating these chargers.

Regular wall outlets can also be utilized using the Tesla Universal Mobile Connector, which is provided with each rental. Plugging into a regular 115v outlet adds about 3 miles (or so) of range per hour the vehicle is plugged in. Slow! But it’s still better than nothing, especially if you are sleeping or just hanging out at your Airbnb or VRBO spot. And in sub-zero weather, charging this way might add zero miles of range per hour, but it will prevent loss of range overnight. Plugging into a 240v outlet typically charges a Tesla in 6 – 12 hours, but these outlets are hard to find.

Not really. Superchargers cover most of your charging needs, while other chargers can fill in for overnight charging. Yes, a bit more planning is required than with a traditional car, but it’s not as bad as it sounds. We’ll show you below.

Here’s a common example: Pick up the car at ParkDIA after flying in to Denver; drive to Breckenridge for skiing or other fun. Your vehicle will have at least 80% of range when you pick it up and usually closer to 90%. This is usually enough range to get you to Breck with room to spare. About 10 miles from the airport, you will pass your first Tesla Supercharger (Denver). That was fast! No need to stop here; you should still have over 80% range.

About 20 minutes later, you will pass your second Supercharger (Lakewood) at Colorado Mills mall. You probably skip this one, as well. Next, about 20 minutes later, you will encounter the Idaho Springs Supercharger. If anyone in your group is hungry or needs to use a restroom, you may choose to stop here for a few minutes of charging. No need to fully charge, even if you do stop.

From here, you will climb up over 12,000 feet along I-70 and head through the Eisenhower tunnel. After about 45 minutes of driving from Idaho Springs or 90 minutes from the airport (depending on traffic), you will descend into the town of Silverthorne. This is a great place to stop to Supercharge. Going uphill uses a lot more energy, though you probably still have more than enough to get Breck. You consider pushing on to Breck, as it is only another 20 minutes or so of driving. But you realize that you may not have an easy place to charge in Breck and the vehicle will lose range just sitting around while you bike, hike, ski, or explore. Plus, someone in the car needs a quick break. Great news! The Silverthorne Supercharger is located next door to a Starbucks, across from a Chipotle and Which Wich, and adjacent to the Outlets at Silverthorne. Food, shopping, it’s all here.

After arriving in Breck, maybe you have local charging, maybe you don’t. But because you charged up in Silverthorne for 30 minutes or so, you can rest easy with no range anxiety. See, not that hard?

This is even easier. You will pass all the same chargers listed above. But because you’ll mostly be going downhill, you will hardly use any energy at all. Seriously, you’ll get the equivalent of about 250 miles/gallon. Whoa! Stop either at Lakewood or Denver to top up before return, and you should be good to go with more than 80% range remaining upon return to ParkDIA. That’s it.

The EPA-rated range of these vehicles varies from model to model, but usually about 300 – 325 miles. In the real world, that’s probably a bit optimistic. Also, we follow Tesla’s recommendation to charge to 90%, not 100%. If you really need to charge to 100% during your trip, you can, but it’s not great for the battery in the long run. At 90%, EPA range is going be more like 260 – 290 miles. And in the real world, your range will depend on lots of factors, including elevation gain/loss, speed, wind, and air temperature.

If you drive from the airport to Breckenridge in the middle of winter, you will probably use over 200 miles of range (about 70% or so) even though the trip is only 104 miles. Conversely, driving back from Breck to the airport, you will probably use only 70 miles of range or so, even though the trip is actually 104 miles.

Also, the faster you go, the more range you use, just like you—walking takes less energy than sprinting. Going 75 mph uses much more energy than going 65 mph. Going uphill reduces range considerably—again, just like most humans—as does driving into a headwind. All of this is also true for traditional cars, but we tend not to notice because we can stop and get gas almost anywhere.

It depends. We know, that’s a very helpful answer. Tesla’s Superchargers usually cost between $5 and $20, but even that depends on which charger your using and at what time of day you’re charging. Other charging networks vary widely in cost, and we really cannot provide much guidance on this due to the variability.

Once upon a time, yes. Now, Tesla charges for Supercharging on all new Teslas. Some of our vehicles do have free Supercharging because of when we purchased them, but most do not. If you incur Supercharging costs during your trip, we will bill you after your trip ends.

It’s Electric Rentals supports all automakers switching to EVs, and we look forward to a day when there is true, robust EV competition among automakers. For now, we are sticking with Tesla, primarly because Tesla’s charging infrastructure is so much better than for any other EV. It makes for a better guest experience, especially for the sort of driving our guests most commonly do (i.e., drive to the mountains). Also, the driving range of Tesla’s vehicles is generally much better than the competition. That said, we are keeping a close eye on and rooting for Rivian and Lucid, as well as traditional automakers, and will add other makes to our fleet when appropriate.

Yes—about a million! (Did we mention we’re passionate about EVs?) We are happy to answer your questions as they arise, but for now, we will point you to Tesla’s YouTube page, which has lots of tips and tricks.

Policies


You must be at least 21 years of age to rent a vehicle. No exceptions. For those ages 21 – 24, you will also pay an additional daily fee. Also no exceptions. At age 25, there is no additional fee.

We do not typically require deposits, though we reserve the right to do so on a case-by-case basis.

Travel requires flexibility, especially in 2020 and beyond. We will allow you to cancel your trip for a full refund up to 24 hours before the scheduled start. Why? Because that’s the right thing to do. Once you are within that 24-hour window, you can still cancel your trip, but you will be charged for the first day of your trip. If your plans change during your trip, you can get a refund for trip days more than 24 hours in advance of the new, shortened return time. So if your trip starts on a Wednesday and is scheduled to run through the next Tuesday, you inform us on Saturday at 3p that you need to end your trip on Saturday at 9p, then you will be responsible for all costs through Sunday at 9p.

6 Simple Steps to Pickup & Delivery


Speaking of picking up your rental vehicle, it couldn’t be easier:

1

Conveniently book your vehicle online and sign the rental agreement on your phone.

2

We will send you detailed pickup instructions and basic EV tips via email or text.

3

When you arrive at your locked vehicle (the one you ordered, not an unreasonable facsimile), message us.

4

We unlock the vehicle remotely. You grab the key inside.

5

Away you go.

6

The return is just as simple. Drop it off, leave the key inside the vehicle, and message us so that we can lock it remotely.

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